MACKENZIE HOTELS – ROADMAP TO REOPENING + COVID 19 SECURE UPDATE
We are pleased to outline our roadmap for reopening the Mackenzie Hotels based on our initial interpretation of the government guidelines, and with fingers crossed that good progress continues to be made against the 4 outlined conditions for easing restrictions in the United Kingdom, below are the key dates affecting us:
Monday 29th March – the golf course and tennis courts will re-open at the Links Country Park Hotel – West Runton. You will be able to book for maximum of four ball and like previously you will need to book your tee time, members will be able to book 2 weeks in advance, and non-members only 7 days, Takeaway drinks and food will be available from the Hotel. We will be taking bookings from Monday 15th March 2021 for members– please call on 01263 838383 option 3.
Monday 12th April – the Hole in One Sports Bar, gym and swimming pool will re-open at the Links Country Park Hotel as well as the golf and tennis.
The Hole in One will be open daily from 12noon-11.00pm, serving food, hot drinks and drinks from the bar and there will be no need to book. With ample outside seating, some covered if the weather is inclement for 6 people or 2 households only.
The Gym will be open again from 7.00am-9.00pm daily, this time with no need to book; we will be in touch with any previous leisure members to explain how to re-join.
The swimming pool will be open daily between 8.00am-8.00pm – again there is no need to book, but please note we only allow a maximum of 12 guests in the pool at a time. We ask that there be only 2 max non swimmers pool side with any one group. Lone swimmers are restricted to swim between 8.00am-9.30am, 3.00pm-4.30pm or 6.30pm-7.30pm.
We can also legally perform weddings and receptions, and celebrations of life for 15 people.
Monday 17th May – finally all 3 Hotels and Restaurant will fully re-open! We are now taking bookings (for 6 people or 2 households) through our website, via email at or phone on 01263 838383 option 1 – between 8.00am-6.00pm. We can also host weddings and receptions, and celebrations of life for up to 30 guests.
Monday 21st June …. Dare we say it… back to normal?
We cannot wait to be able to welcome guests through our doors again. In the meantime between now and 11 April we will continue to offer our Takeaway service daily, for delivery or collection.
In line with Government guidelines Mackenzie Hotels we are accepting bookings online or telephone. We want to reassure all guests that we have measures in place, listed below, for all our loyal customers, local community, visitors, and staff to stay safe at this challenging time.
RESERVATIONS & CANCELLATION POLICY UPDATE
If you would like to make a future booking, please be rest assured that we have updated our cancellation policy on all our rates to allow you to book with ease, with no deposit required and you can cancel or amend up to 72hrs prior to arrival with no charge. This does exclude Thursford, Christmas and New Year breaks.
This closure has obviously affected all our reservations and events that were made for dates in March, April, May and the immediate future. For all non-refundable deposits paid, and anyone who paid in advance, we are happy to transfer all monies paid towards a future booking (within 12 months of the original booking date). We will, of course, offer the best rate available at that time. If you have any queries please email the relevant Hotel and we will be able to assist in rearranging your booking. Please click here for our full up to date Terms and Conditions of booking.
SECURE COVID MEASURE FOR GOLF & LEISURE AT LINKS COUNTRY PARK
GYM COVID SECURE MEASURES
We ask that all Gym users arrive in Gym kit and where possible travel home to shower and change.
There will be hand sanitizing stations on entrance to the main back door to the Links and also on entry to the Gym. Please could you use these on entry.
To socially distance the aerobic machines we have had put some out of action. Please do not move the signs. Gym staff will alternate machine use to allow for cleaning during the day.
The weights area will be spaced with distancing in mind , please be respectful to others when moving within that area.
Please sanitize your equipment and handles / rails of equipment after every use. Sanitize your hands and then use the spray bottles and paper towels provided.
Our A/C ventilation system will be set by our Gym staff. Please do not open any additional doors.
The water fountain is temporarily out of action , please bring your own water bottles with you.
POOL COVID SECURE MEASURES
Our Pool is open as normal from 8am -8pm.
We ask where possible that pool users arrive pool ready. Lockers, showers may be used for pool users.
There will be hand sanitizing stations on entrance to the main back door to the Links and also on entry to the changing rooms. Please could you use these on entry.
Please shower before entry to the Pool
We ask that there be only 2 max non swimmers pool side with any one group.
Lone swimming restrictions and times still apply.
SECURE COVID MEASURE FOR HOTEL STAYS
Our guest rooms are deep cleaned before every guest stay and enhanced housekeeping protocols will continue to ensure guest safety using cleaning products known to be effective against Coronavirus. Telephones and TV remotes will be thoroughly cleaned after use and secured with hygiene protectors for each new guest’s arrival.
Prior to each guests arrival we “fog” all rooms with an antiviral sanitiser and seal the room.
• Housekeeping – is available during a guests stay, and guests will be asked on check-in if they require a daily service.